Good to know

RESERVATION:          

Reservations are made via our online booking system or in writing and are valid upon receipt of our written confirmation.
The Austrian Hotel Regulations apply to all bookings.


CANCELLATION:            
Cancellations must always be made in writing.

Cancellation costs:

• Free of charge up to 31 days before the start of the holiday
• Up to 16 days before the start of the holiday we charge 40%,
• 15 - 7 days before the start of the holiday 70% of the package price.
• In the event of cancellation within the last week before arrival, we will charge you 90% of the holiday price, in the event of no-show or early departure 100%.

DEPOSIT:               
A deposit of 25% of the tour price is requested to guarantee the booking.

Our bank details: Sparkasse Kitzbühel,
BIC SPKIAT2KXXX
IBAN AT 47 2050 5002 0000 3879

You are also welcome to send us a room list with the respective credit card details.

 

CHECK-IN:                   
Your room will be ready for you from 2.00 pm on the day of arrival. If you would like to use your day of arrival as a holiday, you are welcome to arrive before 2.00 pm. We will store your suitcases in our luggage room, but accept no liability for them. If you arrive after 6.00 pm, please inform us briefly.

 

CHECK-OUT:                
On the day of departure we ask you to vacate the room by 10.00 am. If you would like to use your departure day as a holiday, you can leave your luggage in our luggage room. We do not accept any liability.

You are welcome to freshen up and change in our wellness area before your journey home.

PARKING:                     
A free car park is available for the duration of your stay. A reservation is not necessary.

 

PETS:               
On request, for a fee. Please understand that dogs are not allowed in the dining room. Thank you very much!

 

DAMAGE:         
Damage of any kind will be charged. Thank you for your understanding.

 

PAYMENT:                   
We accept: Cash, EC-Card, Visa-Card or Master-Card

Please note that EC cards abroad usually have a lower availability limit.  You can enquire about your foreign availability at your bank.

SKI-RENTAL:

You still need skis. Book online here with our partner and get a 10% discount. Book ski hire online.